BOOKING & CANCELLATION POLICY

Everything you need to know

Deposit

€ 400 shall be charged as a deposit per week per room/apartment/suite. You can pay this deposit by bank transfer (please enter your dates and name) or you can give us your credit card number, expiry date and security code and we will deduct the deposit. Bank details and accepted credit cards can be found on this page.

Arrival

Winter tyres are required in Austria from 1 November until 15 April.
The final section of the route up to Hochgurgl is ploughed, but snow chains are required in heavy snowfall. The road from Timmelsjoch to Hochgurgl is closed in winter.

  • Check-in: rooms will be ready from 2:00 pm
  • Check-out: please check out of your room by 10:00 am

 

Reductions

  • Booking without dinner: reduction of € 15 per person per day
  • Booking without breakfast: reduction of € 15 per person per day

 

Surcharges

  • Christmas – 24 December: € 40 per person
  • New Year’s Eve – 31 December: € 60 per person

 

Children aged 10 and under are not subject to these surcharges.
Surcharges are obligatory.

Travel cancellation insurance

We recommend purchasing travel insurance. Please visit www.europaeische.at

Cancellation policy

Room cancellations are only valid in writing.
No cancellation fees are charged up to three months before the planned start of your holiday.
40 % of your total costs will be charged for cancellations made up to one month before the planned start of your holiday.
70 % of your total costs will be charged for cancellations made from one month to one week before the planned start of your holiday.
90 % of your total costs will be charged for cancellations made within one week of the planned start of your holiday. 
Find more information about our cancellation policy by visiting www.hotelverband.at

Ski passes

Ski passes can be purchased from reception and will be charged to your room. Please bring proof of age to purchase discounted ski passes.

Dogs

€ 15 per day (without food) is charged for dogs. Please inform us before your holiday if your four-legged friend will be joining you.

Bank details

  • VAT ID: ATU 32.855.309
  • Register number: 21.603w
  • Bank für Tirol und Vorarlberg (BTV)
  • IBAN: AT741640000140139610
  • BIC: BTVAAT22

 

We accept the following credit cards: Visa, Mastercard, American Express, Maestro, Diners Club

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