BOOKING & CANCELLATION POLICY

Everything you need to know

Deposit

We charge 30% of the total price as deposit. Please give us your credit card number with expire date and security code and we will deduct the deposit.
(we like to receive your credit card details by fax or by telephone, please)
If you prefer bank transfer, please use the details in the footer and note your name and the travel date. -Please note, that there will be additional charges for transfers from a Swiss bank account.

Online Bookings

Please note that for online bookings we work with a channel manager who only recognizes a free room category, but does not see whether the booked room is also completely free for the stay. With online bookings it can happen that you have to move within the same category! We try to avoid that, but we cannot prevent it.

Bank details

  • VAT ID: ATU32855309
  • Register number: 21.603w
  • Bank für Tirol und Vorarlberg (BTV)
  • IBAN: AT741640000140139610
  • BIC: BTVAAT22

    We accept the following credit cards: Visa, Mastercard, Diners Club

Reductions

  • For a booking without breakfast the reduction will be € 15,- per person (from 4 years)

Surcharges

  • Christmas (24 December): € 40,- per adult (from 16 years), € 20,00 per child (from 4 to 15 years old)
  • New Year's Eve (31 December): € 100,- per person (from 16 years), € 50,00 per child (from 4 to 15 years old) -special New Year's Eve party at our Putt-In Bar with fireworks, Drinks included-
  • Surcharges are obligatory

Travel cancellation insurance

We recommend purchasing travel insurance. Please visit www.europaeische.at

For a booking without dinner or breakfast the reduction will be € 15,- per person (from 4 years)

Cancellation policy

Room cancellations are only valid in writing.
No cancellation fees are charged up to three months before the planned start of your holiday.
40 % of your total costs will be charged for cancellations made up to one month before the planned start of your holiday.
70 % of your total costs will be charged for cancellations made from one month to one week before the planned start of your holiday.
90 % of your total costs will be charged for cancellations made within one week of the planned start of your holiday. 
Find more information about our cancellation policy by visiting www.hotelverband.at

Ski passes

Ski passes can be purchased from reception and will be charged to your room. Please bring proof of age to purchase discounted ski passes. You will find the general terms of conduct here.

Dogs

€ 18,- per day (without food) is charged for dogs. Please inform us before your holiday if your four-legged friend will be joining you. Your dog gets a welcome gift. Other pets are not allowed!

Arrival

Winter tyres are required in Austria from 1th November until 15th April.
The final section of the route up to Hochgurgl is ploughed, but snow chains are required in heavy snowfall, the local police is checking every car! 
The road from Meran/Timmelsjoch to Hochgurgl is closed during winterseason.

  • Check-in: rooms will be ready from 2:00 p.m.
  • Check-out: please check out of your room by 10:00 a.m.

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